Privacy Policy

Introduction

At Zaker.io, we are committed to safeguarding your personal information and ensuring transparency about how we collect, use, and protect data about our users. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect your data. By using our services, you consent to the collection and processing of your information, as outlined in this Privacy Policy.

Commitment to Privacy

We value your privacy and are committed to protecting it. Our goal is to collect only the essential information necessary to provide you with a smooth and effective user experience. This Privacy Policy details our data collection practices and explains how we handle your personal information. By accessing and using our website, you consent to the collection, use, and storage of information as described in this policy.

Information Collected

• Personal Details: Based on your interactions with our site, we may gather personal information you provide. This includes your full name, level of education, major or field of study, educational institution, phone number, and email address, among other details.
• Usage Data: We gather data regarding your use of our website, such as the pages you visit, the duration of your visits, and the materials you access or download.
• Technical Data: Automatically, we collect specific details about your device and browser when you use our website. This includes information such as IP addresses, cookie data, browser specifications, and your user agent. The user agent provides insights about your browser, its version, and the operating system of your device, offering us a better understanding of the devices our users employ to access our services.
• Additional Information: Occasionally, we may require other details to fulfill specific requests or services, as noted on our website.

Phone Number Verification for Free Trial

To activate the 7-day free trial, users are required to verify their phone number through WhatsApp. This verification process involves collecting your phone number and WhatsApp account details, which are used primarily to confirm user authenticity and prevent misuse of the free trial offer.

In addition to verification, we may use this information to communicate with you over WhatsApp for relevant purposes, such as sending reminders, updates about your account, or information related to your use of our services.

We are committed to handling this information responsibly, using it exclusively for verification and communication purposes as described. Any data collected is managed in accordance with this Privacy Policy to ensure your privacy and data security.

Tracking and Analytics

To improve our services and understand how users interact with our platform, we use third-party analytics tools, including Google Analytics and Meta Pixel. These tools help us analyze website traffic, user behavior, and engagement with content. Google Analytics and Meta Pixel may collect and process data such as IP addresses, device information, and browsing activity.

These analytics tools use cookies and similar tracking technologies to gather this information. Data collected through Google Analytics and Meta Pixel is used strictly to enhance user experience, improve our services, and support marketing efforts. You can learn more about how Google and Meta handle data by reviewing their respective privacy policies: Google Analytics / Meta Pixel

User Control and Consent

We are committed to complying with GDPR standards, and we are currently in the process of implementing a consent management feature to give you more control over data collection preferences. Once launched, you will be able to choose which types of data you consent to share. In the meantime, you can manage tracking preferences using browser settings or tools like the Google Analytics opt-out browser add-on.

Cookies

We utilize cookies and may set and retrieve them from your device. Cookies are instrumental in enhancing the quality of our services, as they allow us to track user sessions, remember your preferences, and optimize the relevance of advertisements.

Third-Party AI Integration and Data Privacy

Zaker.io incorporates a third-party AI Large Language Model to power several platform features, enhancing the user experience through AI-driven assistance and automation. Our AI integrations include:

• AI Study Companion: Users can interact with an AI study companion through chat, which provides guidance on navigating the platform and answers questions related to the Zaker platform.
• AI Autocomplete in Question Form Editor: Professors creating new questions for their question banks can utilize the AI autocomplete feature, which suggests content to support efficient question creation.
• Answer Comparison and Feedback: For student practice exams correction, AI compares students' answers to the professors' provided answers, generating constructive feedback to aid student learning.

We are committed to maintaining your privacy and ensure that no personal information is shared with the third-party AI model. Data exchanged with the AI is strictly limited to the context of questions, answers, and related academic content, without any identifying information about users.

The AI processes this limited context to deliver relevant responses and suggestions, but it does not retain or store data beyond its processing needs. All interactions with the AI model are conducted in accordance with our data privacy standards to protect user anonymity and maintain secure data handling practices.

By using Zaker.io, you consent to the processing of non-personal, context-specific data by the third-party AI to enhance your experience on the platform.

Data Handling for Document Uploads

When you upload documents to Zaker.io, we collect specific metadata to help organize and manage content within our platform. This may include the upload date, document type, tags, descriptions, and additional details such as the associated university, major, and course to which the document belongs. This information is used to ensure content quality, improve user experience, and make documents more accessible to users based on their academic needs.

All uploaded documents are added to our platform's repository and made available to other users for educational purposes. By uploading documents, you agree to share them with other platform users, contributing to a collaborative academic resource.

We do not display personal information of users who upload documents unless explicitly included by the user within the document content itself. We encourage users to remove any personal identifiers (e.g., names, student IDs) before uploading to protect their privacy. All document-related data is managed in accordance with this Privacy Policy, and we take steps to secure user privacy and comply with platform guidelines.

Disclosing Information

We maintain strict confidentiality of your personal details and will not disclose them to third parties without your explicit consent, except in the following specific scenarios:

• In compliance with legal obligations, such as responding to court orders or subpoenas.
• When there are credible suspicions of illicit activities or potential risks to the safety of any individual.
• In the event that Zaker.io undergoes a merger, is acquired by another entity, or if any changes occur within its parent or holding company, there may be a transfer of your data. In all such scenarios, we commit to keeping you informed in advance.

Our dedicated team members may access your information solely to optimize your user experience with us. Any unauthorized or inappropriate use of this access is subject to stringent repercussions. For partnership purposes, we might share aggregated user activity data; however, we guarantee that individual identities will be kept anonymous.

Policy Changes

Should there be alterations to this Privacy Policy, the updated version will supersede the current one and be posted here on this page. While we endeavor to inform users of substantial updates, it remains prudent for users to periodically review this policy to stay informed of any changes.

Acceptance of Terms

By using our website and services, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please refrain from using our site and services. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes. Additionally, your use of our services is also governed by our Terms & Conditions, which we encourage you to review.

Contact

Should you have any inquiries, or wish to access, amend, or delete your stored data, please reach out to us directly at support@zaker.io.